9am, Monday 22 July
While the software update that caused Friday’s global IT problems has now been rectified, most of the GP practices in south west Hertfordshire, and a handful of the GP practices in east and north Hertfordshire and west Essex are still affected this morning.
Clinical systems are being restored at these practices, but regaining full access to patient records and appointment information will take some time. Work is being carried out at individual practices by the software provider to ensure clinical systems are up and stable. The affected practices are open, but are still working in very difficult circumstances and may not be able to make appointments or offer consultations in the usual way.
We are sorry for this continued disruption and thank you for your patience and understanding while things get back to normal over the next few days. Please check your individual practice website for updates.