Digital skills support hub

Hertfordshire – at home support

AbilityNet Tech support  

AbilityNet Tech support allows you to book personalised IT support at home for older people and disabled people of all ages. 

Age UK (over 55s) at home support  

Age UK offers at home support for residents to do digital in later life. You can schedule a home visit to help use a tablet and get online.  

Hertfordshire – training courses

Computer training – South Hill Centre  

At the South Hill Centre, you can enrol in a variety of computer courses, ranging from ‘basics for beginners’ to intermediate and advanced levels. The centre also offers additional courses such as:

• ESOL (English for Speakers of Other Languages)
• self-employment
• craft classes. 

ASCEND   

ASCEND offer a range of education and training opportunities designed to help you develop your IT skills. Whether you’re looking to improve your digital literacy or gain new qualifications ASCEND can help you. 

Digital skills courses – Step2Skills 

Step2Skills offers a wide variety of courses for Hertfordshire residents aged 19 and over, including various digital skills courses. You can choose from accredited learning if you want to gain a qualification, as well as short, non-accredited courses and workshops.  

Learn My Way 

Learn My Way is a free online platform designed to help you gain basic digital skills and build confidence in using the internet. The courses cover topics such as:

• using your device
• using email
• online safety and security
• spending money online
• managing your health and finances online, and much more. 

Hertfordshire – IT advice and support 

IT taster sessions – Hertfordshire Libraries  

Libraries in Hertfordshire offer low-cost IT taster sessions where you’ll receive an introduction to using a computer or tablet, helping you feel more confident with your device. 

Essex – at home support  

AbilityNet Essex – Tech support  

You can book personalised IT support at home for older people and disabled people of all ages. 

Essex – training courses

ACL Essex – digital skills courses 

ACL offer online and in-person low-cost digital skills courses to help you navigate the online world, improving your skills and getting the guidance to feel more comfortable on your device.

Essex – IT advice and support

IT support sessions – Harlow Library  

Get free assistance with your device at the IT support sessions held at Harlow Library. These sessions provide a great opportunity to ask questions and receive guidance to enhance your digital experience.

Health and Digital Literacy Hub – Tye Green Library Harlow

The Health and Digital Hub sessions give you free advice and support on:

• the NHS app
• booking online appointments
• ordering medicines safely and securely. 

NHS App and Account Support – Epping and Harlow Libraries

Get free help and support with any NHS app-related queries. These sessions are available at Epping Library and selected Harlow Libraries, including Mark Hall, Great Parndon, Old Harlow, and Tye Green.

Digital and Device Help – Harlow Library

The free Digital and Device Help sessions can assist you with:

• Using a mobile phone, laptop, or tablet
• Managing emails
• Redeeming vouchers online
• Filling out online forms
• Staying safe on the internet and more.

Essex – community groups

Digital Boomers 

Digital Boomers help older people and individuals living with disabilities in west Essex (Epping, Harlow and Uttlesford) with their computers, tablets, and smartphones. You can join the informal sessions where you can learn more and connect with others in a friendly environment. 

Digital Buddies – Jubilee Hub Saffron Walden  

Digital Buddies provides you with comprehensive support with using your IT and apps. You can visit the drop-in sessions at the jubilee hub.  

Community Hub – digital skills support 

Visit the drop-in centres in Epping and Chigwell for free help and advice to help you improve your digital skills. The hub also provide support over the phone or can arrange a home visit.

TouchPoint Community Hub – Stansted  

The TouchPoint Community Hub is an inclusive space for the community around the Stansted area to meet and gain access to resources, advice, and support around digital skills training and more. 

Essex – getting online  

Free Mobile Data – Essex 

If you’re 18-years-old and over struggling to afford an internet connection either at home or when you’re out and about, you could be eligible for free mobile data to help you get online.