Documents
Find publications from Hertfordshire and West Essex Integrated Care System and Integrated Care Board.
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Complaints, Concerns and Patient Feedback Policy
The purpose of this policy is to describe the systems in place to effectively manage all complaints and concerns by the organisation in accordance with NHS complaints regulations. It outlines the responsibilities and processes for receiving, handling, investigating and resolving complaints and concerns relating to the actions of the ICB, its staff and services.
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Competition and Disputes Resolution Policy
This policy sets out the process to be followed and reporting arrangements in the event that a provider or potential provider of services disputes the procurement/contracting/ commissioning or related decision-making decisions.
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Hertfordshire and West Essex ICS Quality Strategy
The Hertfordshire and West Essex Integrated Care System Quality Strategy outlines a comprehensive approach to improving healthcare quality and patient outcomes from 2023 to 2026.
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ICB Governance Handbook
Our ICB is committed to the highest standards of corporate governance. Good governance ensures that an organisation fulfils its purpose, achieves its intended outcomes for residents, and operates in an effective, efficient and ethical manner
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Involvement and engagement framework
This framework covers the different ways people and communities should expect to influence decision-making about designing, procuring and monitoring NHS services, and how to give feedback and ideas.
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Mental Capacity Policy
This policy sets out the role and responsibilities of Hertfordshire and West Essex Integrated Care Board in respect of the Mental Capacity Act and Deprivation of Liberty Safeguards.
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Papers for the Integrated Care Board meeting in public Friday 26 January 2024
Meeting Room B, Fielder Centre, Hatfield. AL10 9TP
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Papers for the Primary Care Board meeting held in public on 25 January 2024
Conference Room 2, The Forum, Hemel Hempstead. HP1 1DN
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Papers for the Integrated Care Board meeting in public Friday 24 November
Latton Bush Conference Centre, Southern Way, Harlow. CM18 7BL
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Papers for Primary Care Board Meeting in public 23 November 2023
The Board Room, Charter House Parkway Welwyn Garden City. AL8 6JL
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